4 ms·

Does apple respond to questions in it's forums?

Samuel_Michon 14y ago
From the forum main page: "Join the conversation. Share tips and solutions with fellow Apple product users from all around the world." So, no. If you have an iPhone 4S and your WiFi doesn't work after a software update, DON'T follow the instructions in that discussion thread. There's some really bad advice in there, like putting your phone in an oven or a freezer. Instead, make a tethered backup, then contact Apple to get your phone repaired or replaced.
- clicks 14y ago
  > [...] then contact Apple to get your phone repaired or replaced. You can only get your iPhone repaired or replaced without paying if you bought AppleCare.
  - czhiddy 14y ago
    Or you could use the one-year warranty.
  - notimetorelax 14y ago
    That's strange, what about normal warranty? I had my iPhone replaced twice without buying AppleCare. But I'm in Europe.
  - arn 14y ago
    Apple's Genius Bar has a good reputation for customer support and repair/replacement. Even out of warranty, they can be very helpful as well.
  - Samuel_Michon 14y ago
    You can always get your iPhone repaired or replaced by Apple. Whether you have to pay for it is determined by a lot of variables. The main ones: - Is the product newer than 12 months, or if isn't, did you purchase an extended warranty (AppleCare)? That certainly helps. - Is it a manufacturing defect, or hardware damage caused by an Apple software update? Then Apple won't charge you for repairs, even if your phone is officially out of warranty. - Did the product stop working correctly after something you did to it? (dropped it, banged it, froze it, fried it, took it into the shower with you, opened it up, etc etc.) Even if you did do something stupid to your phone, chances are that Apple will fix it for free.
    - svachalek 14y ago
      This is my experience as well. Although Apple has a reputation as an "expensive" brand, between the low depreciation and generous support I think I've come out financially ahead of where I'd be over the years if I'd gone with the lower sticker price.
  - schraeds 14y ago
    Nope, 1 year full warranty including just walking into an Apple Store where they will usually offer you a replacement free of charge.
  - chris_wot 14y ago
    Maybe in the U.S., but in Australia they must repair the device. We have strong and unified consumer laws that companies like Apple can't get around.
- evasi0n 14y ago
  This issue has been solved on Apple's Support page.

From the forum main page: "Join the conversation. Share tips and solutions with fellow Apple product users from all around the world." So, no. If you have an iPhone 4S and your WiFi doesn't work after a software update, DON'T follow the instructions in that discussion thread. There's some really bad advice in there, like putting your phone in an oven or a freezer. Instead, make a tethered backup, then contact Apple to get your phone repaired or replaced.

clicks 14y ago
> [...] then contact Apple to get your phone repaired or replaced. You can only get your iPhone repaired or replaced without paying if you bought AppleCare.
- czhiddy 14y ago
  Or you could use the one-year warranty.
- notimetorelax 14y ago
  That's strange, what about normal warranty? I had my iPhone replaced twice without buying AppleCare. But I'm in Europe.
- arn 14y ago
  Apple's Genius Bar has a good reputation for customer support and repair/replacement. Even out of warranty, they can be very helpful as well.
- Samuel_Michon 14y ago
  You can always get your iPhone repaired or replaced by Apple. Whether you have to pay for it is determined by a lot of variables. The main ones: - Is the product newer than 12 months, or if isn't, did you purchase an extended warranty (AppleCare)? That certainly helps. - Is it a manufacturing defect, or hardware damage caused by an Apple software update? Then Apple won't charge you for repairs, even if your phone is officially out of warranty. - Did the product stop working correctly after something you did to it? (dropped it, banged it, froze it, fried it, took it into the shower with you, opened it up, etc etc.) Even if you did do something stupid to your phone, chances are that Apple will fix it for free.
  - svachalek 14y ago
    This is my experience as well. Although Apple has a reputation as an "expensive" brand, between the low depreciation and generous support I think I've come out financially ahead of where I'd be over the years if I'd gone with the lower sticker price.
- schraeds 14y ago
  Nope, 1 year full warranty including just walking into an Apple Store where they will usually offer you a replacement free of charge.
- chris_wot 14y ago
  Maybe in the U.S., but in Australia they must repair the device. We have strong and unified consumer laws that companies like Apple can't get around.
evasi0n 14y ago
This issue has been solved on Apple's Support page.