I get that you had a bad experience but what careful research could you have done to prevent it? Is there something on the bookit.com site that would have steer

I get that you had a bad experience but what careful research could you have done to prevent it? Is there something on the bookit.com site that would have steered you away if you had seen it? I live in hotels most of the time and use several online booking sites regularly. I've never had a problem worse than a hotel clerk digging around a pile of faxes to find my reservation. Given the volume of reservations made through travel websites it's inevitable that some will get lost or messed up. It's no fun when it happens to you but a sample of one bad experience doesn't indict all travel websites.