This. The medium of communication really depends on the type of content and it's priority. High priority: call me or use some other synchronous communications

This. The medium of communication really depends on the type of content and it's priority. High priority: call me or use some other synchronous communications protocol. Everything else: email, ticket please. Async is better. I'm used to working in geographically separated teams in different timezones, so starting my day 2 hours ahead of everyone else is no different than me working in a different timezone. Once you solve this problem, you have solved the majority of your communication difficulties.