Tesla employees give the guy a ballpark estimate that an hour of charging should get him enough juice. He charges the car an hour. The car says it doesn't have

Tesla employees give the guy a ballpark estimate that an hour of charging should get him enough juice. He charges the car an hour. The car says it doesn't have enough juice yet. Instead of waiting until his tank is full enough, John instead starts driving. Why? Is he just stupid, and decides to ignore the gauge and risk his own safety based upon the ballpark estimate of a Tesla customer support rep? Or did he decide that now his ass was covered if the car did somehow end up dying, giving him his story? Either way, the story stinks.