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"If the support person gave different advice, he was setting himself and his company for the mess up, and the mess up ensued." This is why we need the call log
by niggler 14y ago
"If the support person gave different advice, he was setting himself and his company for the mess up, and the mess up ensued."
This is why we need the call logs. And I fully suspect Tesla records them, so the fact that it wasn't released may suggest that Broder's account was indeed correct
- slantyyz 14y agoThis is what bugs me the most about this whole thing. If the Tesla people on the phone with the reporter had just erred on the side of caution with their advice, the whole debacle would have been avoided. Broder complaining about a couple of extra hours charging would have just come across as a nitpick.
- jychang 14y agoWhy should they? They were just reps on the phone talking to a guy who was reviewing superchargers, not planning for a media battle. I don't see how they would have prepared for anything other than the standard advice and it would be surprising if they did.
- freyr 14y ago> I don't see how they would have prepared for anything other than the standard advice The point is that their standard advice should err on the side of caution, not leave motorists stranded. Regardless of whether they work for the NYT.
- jychang 14y agoWhy should they? They were just reps on the phone talking to a guy who was reviewing superchargers, not planning for a media battle. I don't see how they would have prepared for anything other than the standard advice and it would be surprising if they did.
- deleted 14y ago[deleted]
- DeepDuh 14y agoWhile the whole discussion makes me skeptical of both Broder and Tesla's customer service, I'd like to add here that Tesla most probably would need permission to do that. Even releasing GPS data is already a questionable move - IANAL, but I believe in Europe this would be pretty much unthinkable, except if he gave explicit permission on paper first (general agreement terms probably wouldn't be enough, because of the surprising nature of such a term).
- zevyoura 14y agoThis would be a more significant concern if he was driving his own car, but since it's a Tesla owned review model, I'm sure they have legal rights to it. In addition, given their past troubles with Top Gear I wouldn't be surprised if Tesla wrote it into a review agreement.
- DeepDuh 14y ago> .., but since it's a Tesla owned review model, I'm sure they have legal rights to it. I doubt that. Say, you lend a car to your friend and let the navigation system log his/her route. The route includes compromising information about work related issues. Even the logging itself is questionable, but then releasing that information to the public - boy, I'd sure check my lawyers first. As I understand, the 'European sensor' for privacy tingles at quite different levels than the US American one.
- sk5t 14y agoAh, but you're overlooking the extremely strong possibility that the contract Broder / NYT signed as part of borrowing the test vehicle authorized Tesla to use the onboard telemetry in any way Tesla sees fit. Furthermore, this situation is extremely dissimilar to a private individual lending a car to another private individual to do things where the borrower has a reasonable expectation of privacy.
- Ntrails 14y agoIf he was directly calling a person at Tesla it would be unlikely to be recorded. If he went through the normal customer support number - you'd expect it to have been recorded after the "This call may be recorded for training purposes etc" intro