> So heroku doesn't want these $20,000/mo accounts, just technically understaffed startups paying $1000/mo? > I think heroku does want to be a long-term techno

> So heroku doesn't want these $20,000/mo accounts, just technically understaffed startups paying $1000/mo? > I think heroku does want to be a long-term technology choice. Oh, I'm sure Heroku wants to be a long-term technology choice. That doesn't mean they're trying to be one with their current product offerings. Consider their product choices since launch: they've added dozens of small value-added technology integrations. Features for a few bucks a month like New Relic to upsell their smallest customers. The price drop was also a big move to reduce barriers to using their platform - which also targets smaller customers. They launched Clojure as their third supported language! Meanwhile, they're singly-homed and have had several protracted outages, and have no announced plans to build a multi-homed product. Scalability has gotten worse with this random routing development. I think Heroku has known for a long time that they don't have a long-term platform product and that they can't keep big accounts until they build one.