You can Model Queues and calculate the service level when you do inteligent routing The Erlang C formula expresses the probability that an arriving customer wi

You can Model Queues and calculate the service level when you do inteligent routing The Erlang C formula expresses the probability that an arriving customer will need to queue (as opposed to immediately being served). http://owenduffy.net/traffic/erlangc.htm http://owenduffy.net/traffic/erlangc.htm