The only person using the words 'force the issue with a public spat' is me, and I judged that as 'fair enough'. I'm not against RapGenius and I'm glad the issue

The only person using the words 'force the issue with a public spat' is me, and I judged that as 'fair enough'. I'm not against RapGenius and I'm glad the issue is being discussed. But we haven't seen Heroku's comments, and while some parts of RapGenius's complaint are compelling, I'm not sure their apparent conclusions - that 'intelligent routing' is needed, and its lack is screwing Heroku customers — are right. I strongly suspect some small tweaks, ideally with Heroku's help, but perhaps even without it, can fix most of RapGenius's concerns. Perhaps there was a communication or support failure, which led to the public condemnation, or maybe that's just RG's style, to heighten the drama. (That's an observation without judgement; quarrels can benefit both parties in some attention- and personality-driven contexts.)