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While I agree that Google's cut should be thinner, it works out way better as a buyer when you can ask a developer directly for a refund or about payment issues
by tadfisher 14y ago
While I agree that Google's cut should be thinner, it works out way better as a buyer when you can ask a developer directly for a refund or about payment issues rather than deal with a huge company with automated customer service that doesn't work.
- interpol_p 14y agoIt's fairly straightforward to get a refund from Apple for an App Store app — we see about 2-3 refunds a week processed for our main app ($9.99). The thing is, as developers, we don't have to deal with it. The customer is unhappy and gets their refund, Apple does it, not us. We simply see that a refund happened and move on. It's a far better system for all involved: consistent refund policy for the customer, developer doesn't have to deal with it.