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The problem is that he is comfortable with Google receiving his information (name, address, email) but not third party developers selling through Google. Devel
by interpol_p 14y ago
The problem is that he is comfortable with Google receiving his information (name, address, email) but not third party developers selling through Google.
Developers on Google Play should not be merchants. Google should be more than a payment processor — especially if they are going to take 30% just like Apple does.
Apple handles this a hell of a lot better: as a developer you don't see anything about your customers (except how many there are per country) and you don't have to compute and collect sales tax yourself for every region you sell in, nor do you have to manually handle returns.
I hear the Amazon App Store does this a lot better than Google Play.
- tadfisher 14y agoWhile I agree that Google's cut should be thinner, it works out way better as a buyer when you can ask a developer directly for a refund or about payment issues rather than deal with a huge company with automated customer service that doesn't work.
- interpol_p 14y agoIt's fairly straightforward to get a refund from Apple for an App Store app — we see about 2-3 refunds a week processed for our main app ($9.99). The thing is, as developers, we don't have to deal with it. The customer is unhappy and gets their refund, Apple does it, not us. We simply see that a refund happened and move on. It's a far better system for all involved: consistent refund policy for the customer, developer doesn't have to deal with it.