4 ms·

Ask HN: Any "FAQ as a service" services out there?

6 points by nanch 14y ago

Hey there! I'd like to set up a fresh and new FAQ page for a product and I'm having a hard time finding something to function as a FAQ page, crisp, clean, and neat. I'd like to keep the FAQ on my root domain, (www.mydomain.com/faq/) but it's not a deal-breaker. I'd be willing to pay for a nice FAQ as a service if I could use my own domain (faq.mydomain.com). I'm even considering hand-coding an HTML page but there's got to be better solutions. I've taken a look at the q-and-a wordpress plugin, but I can't set the plugin to use the root page. Any help or direction is appreciated.

dangrossman 14y ago
What you're looking for is called a "knowledge base" or "help desk", and there's a new SaaS for it almost every month. Here are a few for starters: http://helpjuice.com/ http://helpjuice.com/ http://www.desk.com/features/content-management http://www.desk.com/features/content-management http://www.zendesk.com/product/key-features http://www.zendesk.com/product/key-features https://www.zoho.com/support/knowledge-base.html https://www.zoho.com/support/knowledge-base.html Most of the time it's integrated with a ticketing system, but there's no reason you have to use that part.
- nanch 14y ago
  Thanks for the response dan, these are definitely in the genre of what I'm looking for.
hajrice 14y ago
Thanks for the question, nanch; I noticed Dan Grossman posted a link to Helpjuice.com I'm the founder of Helpjuice.com, if all you are looking for is ONLY a faq/knowledgebase, then I'd suggest you dive into Helpjuice.com deeper. However, if you're also looking for ticketing, fb+twitter support, phone support and all that other good stuff, some of ou competitors might be a better fit.
- nanch 14y ago
  Hey hajrice, thanks for clarifying. I really am just looking for a FAQ/KB. Helpjuice looks a lot like what I'm looking for - I like the focus on just KB. Some feedback: 1) I went to sign up for a trial and noticed that there was no https on the submit form. Unfortunately that's a no-go since the password is transported via plaintext unless I'm misunderstanding something. This is the only real deal-breaker. 2) The price-point is a little high (not a deal-breaker), but I didn't really get a chance to test-drive the product because of the lack of https. 3) I'd like to keep branding on faq.mydomain.com
- timjahn 14y ago
  Random observation: You're "We're helping" counter currently shows 1,444,500 and counting. I clocked it increasing at approximately 16/second. That would mean it would hit 1,382,400 in a day. Which means it just started yesterday? Or does it just reset after 24 hrs or something?
  - devonbarrett 14y ago
    Nosing around the live_help_counter function in site.js explained it. $.get(url, function(data) { max_help_count = parseInt(data); help_count = max_help_count - 5000; and the url it seems to point to is: http://helpjuice.com/live-help-counter http://helpjuice.com/live-help-counter
    - timjahn 14y ago
      Nice find!