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Could someone explain the reply from "Matthew Prince" to me? They turned it off due to an attack and would turn it on again if upgraded to business ($200/mo).

Could someone explain the reply from "Matthew Prince" to me? They turned it off due to an attack and would turn it on again if upgraded to business ($200/mo). Does this mean turn it on while under attack would cost, and after the attack would be free again? Or it would cost the upgrade to turn it on either way?

niggler 14y ago
They claim that other customers were affected, so they stopped handling requests. The process would have been automatic if he was a paying customer. Because he wasn't, the company felt justified in not trying harder to bring their resources back up.