4 ms·

Raygun.io - cloud error logging

41 points by eibrahim 14y ago

traskjd 14y ago
John-Daniel Trask, co-founder of Mindscape (makers of Raygun) here. If anyone has any questions I'd be happy to answer them here :-)
- maslam 14y ago
  Beautiful product, and congrats on the launch. How is this different from Airbrake, or exceptional.io?
  - traskjd 14y ago
    Thank you - our designer will be pleased to hear that :-) We think we differ in many ways, but here's some of the current highlights: - Airbrake & Exceptional are fairly focused on Ruby (although there are providers for other languages and platforms, often built by individuals outside those products). We wanted to make supporting other platforms a key focus and will have the app alter the display based on where the data comes from (for example, you'd have very different expectations of an iOS crash report than a rails crash report). I hope that makes sense :-) At present we have support for .NET, WinRT, PHP and have Ruby, JavaScript, Objective-C and more under development at the moment. - We know that email notifications can be a pain. We've started life with what (we hope) is a much better approach. Email on first exception of a given type being seen, then again as thresholds change, or if recurrence is concerning. You don't get an email for every single error. - Exceptions are a first step. We have fairly lofty goals but if we can nail a great experience for exceptions we know we'll be on the right track for other other information to help developers / operations folks. That's just a simple run down and isn't exhaustive by any means -- we're just launching and your feedback is very much appreciated by me and the rest of the team :-)
- cstuder 14y ago
  Looks nice, but the page is light on details: No documentation, no sample integration code, no screenshots of the 'Dive Deep'. And the one information I'm always looking for on error reporting service webpages: Is this intented for desktop applications or web applications?
  - traskjd 14y ago
    Thanks for the kind words about the UI :-) We certainly need to surface more in depth information prior to needing to sign up (once logged in we have links to various provider pages but they should absolutely be public). To help, here's some details that will get more visibly linked shortly: http://raygun.io/raygun-providers/-net-framework-and-winrt http://raygun.io/raygun-providers/-net-framework-and-winrt http://raygun.io/raygun-providers/php http://raygun.io/raygun-providers/php It's a start but we will look at providing even more details (we need to also make the underlying API specification public so it's easier for folks to write against it themselves). All our providers are on github here also if you're keen to poke around: - https://github.com/MindscapeHQ https://github.com/MindscapeHQ I hope that helps and thank you for reminding me to make sure that information is more easily discoverable!
- rcsorensen 14y ago
  You were already asked about Airbrake and exceptional, but what about differences from getsentry.com ? Pricing seems to favor Sentry, depending on how one weights days vs event # history, they have a similar focus on multiple environments for error clients, many, many plugins for third party service integration, and the awesomeness that comes along with having their open source codebase.
- 8ig8 14y ago
  Just a heads up about the Raygun website: On my iPad v1, there seems to be a right column that is cutting off content.
dutchbrit 14y ago
Sorry for asking this cheeky question, but are Dell, Microsoft, Dropbox & Aol really clients of Raygun.io or just clients of Mindscape? Always wonder how people manage to grab these big clients so early on. Seems like a cool product!
- traskjd 14y ago
  They are Mindscape customers - we wanted to make sure we showed that Raygun.io isn't some new random startup but is a product from a successful, profitable company. It's going to be around for a long time :-) We did make sure we said they're Mindscape customers by the logos for that reason, we'll replace them with Raygun.io customers soon - we already have some larger customers trialling but haven't got them listed as that felt dodgy since they aren't technically paying customers yet ;-) I hope that helps - I like cheeky questions too btw! :-)
  - dutchbrit 14y ago
    Cool stuff. Just one suggestion, maybe add a place where people can sign up for a newsletter to receive updates. I quickly forget name of products, and as mentioned by others, the error tracking market is growing. I don't see myself using this yet, but I'd be interested in giving it a spin once JavaScript is supported (I assume Node.js won't be a problem?).
    - traskjd 14y ago
      Great idea :-) Flick me an email at jdtrask@raygun.io and I'll make sure you get our news! :-) Oh, and no, Node.js won't be a problem :-)
      - dutchbrit 14y ago
        You've got mail.
Maxious 14y ago
See also http://amon.cx/ http://amon.cx/ free open source for one server one application or $24.95 for no limits - host on your own servers "Amon is language and framework agnostic and it doesn’t care if you have a PHP, Ruby on Rails, Node.js or Django app. The only requirement is that the language you are using supports http requests and json."
- foobar2k 14y ago
  "If you want to log exceptions and data from your web applications you have to install a client for your language. (Python, Ruby, PHP, Node.js)"
foobar2k 14y ago
There seems to have been an explosion in error monitoring apps recently, competition in this market is great. If you are checking out other services, our product Bugsnag (https://bugsnag.com https://bugsnag.com) looks pretty similar to raygun, with more platforms supported, chat/sms notification and automatic issues/ticket creation.
- mickeyben 14y ago
  We've been using bugsnag for a couple of months and it's really good. Their support is great, they're iterating fast and I never saw their backend stop getting the errors (as opposed to airbrake or exceptional).
  - calinet6 14y ago
    I think this is why everyone mass-exodus'd from Airbrake/Exceptional - really if you stop being able to track errors, the service becomes entirely useless. You only had ONE job Exceptional! ONE job!
- calinet6 14y ago
  Yeah, competition in this market is insane. Throwing out the one we use: http://ratchet.io http://ratchet.io - soon to be re-branded http://Rollbar.com http://Rollbar.com Hopefully these products keep improving and we end up with the best of the best rising to the top. Good luck guys!
zeeg 14y ago
Looks very similar to http://getsentry.com http://getsentry.com. What would you say makes your product better?
- traskjd 14y ago
  We're pretty early on, so we certainly aren't in a position to out feature-set sentry, but from what I've seen so far you're just starting to look at intelligent notification emails (sending on first sight, threshold changes, patterns etc) and you've begun work on the .NET provider while .NET was our starting platform (however we don't yet have Ruby for example which, correct me if I am wrong, was for Python initially?). Not an exhaustive list, but a couple of points where I think we're doing pretty well in comparison for a new product :-)
mlent 14y ago
Looks beautiful! I would hope there was planning for Python support though, Django sends the most annoying Internal Server Error emails. I've got hundreds in my inbox right now. Is there any reason Python isn't on the roadmap yet?
- akx 14y ago
  The go-to solution for Python/Django is Sentry. * SaaS at https://getsentry.com/welcome/ https://getsentry.com/welcome/ * Host-it-yourself at https://github.com/getsentry/sentry https://github.com/getsentry/sentry
philliphaydon 14y ago
I've been using the product since Alpha, needless to say I love it. The guys are Mindscape have been awesome over the years with their other products, that I jumped onto Raygun knowing I would get exceptional support. Their .NET support is awesome, and because their providers are opensource I was able to write a NancyFX specific provider: http://www.philliphaydon.com/2013/01/introducing-raygun-and-nancy-raygun/ http://www.philliphaydon.com/2013/01/introducing-raygun-and-... It's definitely a competitive market to be in, and their take on it is only just begun, but based on their support over the years, and support with Raygun, I have no doubt the product will be even more amazing than it is now. Also, WinRT support is GREAT! Picked up a few error in my Windows Store App!

41 points by eibrahim 14y ago

John-Daniel Trask, co-founder of Mindscape (makers of Raygun) here. If anyone has any questions I'd be happy to answer them here :-)

maslam 14y ago
Beautiful product, and congrats on the launch. How is this different from Airbrake, or exceptional.io?
- traskjd 14y ago
  Thank you - our designer will be pleased to hear that :-) We think we differ in many ways, but here's some of the current highlights: - Airbrake & Exceptional are fairly focused on Ruby (although there are providers for other languages and platforms, often built by individuals outside those products). We wanted to make supporting other platforms a key focus and will have the app alter the display based on where the data comes from (for example, you'd have very different expectations of an iOS crash report than a rails crash report). I hope that makes sense :-) At present we have support for .NET, WinRT, PHP and have Ruby, JavaScript, Objective-C and more under development at the moment. - We know that email notifications can be a pain. We've started life with what (we hope) is a much better approach. Email on first exception of a given type being seen, then again as thresholds change, or if recurrence is concerning. You don't get an email for every single error. - Exceptions are a first step. We have fairly lofty goals but if we can nail a great experience for exceptions we know we'll be on the right track for other other information to help developers / operations folks. That's just a simple run down and isn't exhaustive by any means -- we're just launching and your feedback is very much appreciated by me and the rest of the team :-)
cstuder 14y ago
Looks nice, but the page is light on details: No documentation, no sample integration code, no screenshots of the 'Dive Deep'. And the one information I'm always looking for on error reporting service webpages: Is this intented for desktop applications or web applications?
- traskjd 14y ago
  Thanks for the kind words about the UI :-) We certainly need to surface more in depth information prior to needing to sign up (once logged in we have links to various provider pages but they should absolutely be public). To help, here's some details that will get more visibly linked shortly: http://raygun.io/raygun-providers/-net-framework-and-winrt http://raygun.io/raygun-providers/-net-framework-and-winrt http://raygun.io/raygun-providers/php http://raygun.io/raygun-providers/php It's a start but we will look at providing even more details (we need to also make the underlying API specification public so it's easier for folks to write against it themselves). All our providers are on github here also if you're keen to poke around: - https://github.com/MindscapeHQ https://github.com/MindscapeHQ I hope that helps and thank you for reminding me to make sure that information is more easily discoverable!
rcsorensen 14y ago
You were already asked about Airbrake and exceptional, but what about differences from getsentry.com ? Pricing seems to favor Sentry, depending on how one weights days vs event # history, they have a similar focus on multiple environments for error clients, many, many plugins for third party service integration, and the awesomeness that comes along with having their open source codebase.
8ig8 14y ago
Just a heads up about the Raygun website: On my iPad v1, there seems to be a right column that is cutting off content.

dutchbrit 14y ago

Sorry for asking this cheeky question, but are Dell, Microsoft, Dropbox & Aol really clients of Raygun.io or just clients of Mindscape? Always wonder how people manage to grab these big clients so early on. Seems like a cool product!

traskjd 14y ago
They are Mindscape customers - we wanted to make sure we showed that Raygun.io isn't some new random startup but is a product from a successful, profitable company. It's going to be around for a long time :-) We did make sure we said they're Mindscape customers by the logos for that reason, we'll replace them with Raygun.io customers soon - we already have some larger customers trialling but haven't got them listed as that felt dodgy since they aren't technically paying customers yet ;-) I hope that helps - I like cheeky questions too btw! :-)
- dutchbrit 14y ago
  Cool stuff. Just one suggestion, maybe add a place where people can sign up for a newsletter to receive updates. I quickly forget name of products, and as mentioned by others, the error tracking market is growing. I don't see myself using this yet, but I'd be interested in giving it a spin once JavaScript is supported (I assume Node.js won't be a problem?).
  - traskjd 14y ago
    Great idea :-) Flick me an email at jdtrask@raygun.io and I'll make sure you get our news! :-) Oh, and no, Node.js won't be a problem :-)
    - dutchbrit 14y ago
      You've got mail.

Maxious 14y ago

See also http://amon.cx/ http://amon.cx/ free open source for one server one application or $24.95 for no limits - host on your own servers "Amon is language and framework agnostic and it doesn’t care if you have a PHP, Ruby on Rails, Node.js or Django app. The only requirement is that the language you are using supports http requests and json."

foobar2k 14y ago
"If you want to log exceptions and data from your web applications you have to install a client for your language. (Python, Ruby, PHP, Node.js)"

foobar2k 14y ago

There seems to have been an explosion in error monitoring apps recently, competition in this market is great. If you are checking out other services, our product Bugsnag (https://bugsnag.com https://bugsnag.com) looks pretty similar to raygun, with more platforms supported, chat/sms notification and automatic issues/ticket creation.

mickeyben 14y ago
We've been using bugsnag for a couple of months and it's really good. Their support is great, they're iterating fast and I never saw their backend stop getting the errors (as opposed to airbrake or exceptional).
- calinet6 14y ago
  I think this is why everyone mass-exodus'd from Airbrake/Exceptional - really if you stop being able to track errors, the service becomes entirely useless. You only had ONE job Exceptional! ONE job!
calinet6 14y ago
Yeah, competition in this market is insane. Throwing out the one we use: http://ratchet.io http://ratchet.io - soon to be re-branded http://Rollbar.com http://Rollbar.com Hopefully these products keep improving and we end up with the best of the best rising to the top. Good luck guys!

zeeg 14y ago

Looks very similar to http://getsentry.com http://getsentry.com. What would you say makes your product better?

traskjd 14y ago
We're pretty early on, so we certainly aren't in a position to out feature-set sentry, but from what I've seen so far you're just starting to look at intelligent notification emails (sending on first sight, threshold changes, patterns etc) and you've begun work on the .NET provider while .NET was our starting platform (however we don't yet have Ruby for example which, correct me if I am wrong, was for Python initially?). Not an exhaustive list, but a couple of points where I think we're doing pretty well in comparison for a new product :-)

mlent 14y ago

Looks beautiful! I would hope there was planning for Python support though, Django sends the most annoying Internal Server Error emails. I've got hundreds in my inbox right now. Is there any reason Python isn't on the roadmap yet?

akx 14y ago
The go-to solution for Python/Django is Sentry. * SaaS at https://getsentry.com/welcome/ https://getsentry.com/welcome/ * Host-it-yourself at https://github.com/getsentry/sentry https://github.com/getsentry/sentry

philliphaydon 14y ago

I've been using the product since Alpha, needless to say I love it. The guys are Mindscape have been awesome over the years with their other products, that I jumped onto Raygun knowing I would get exceptional support. Their .NET support is awesome, and because their providers are opensource I was able to write a NancyFX specific provider: http://www.philliphaydon.com/2013/01/introducing-raygun-and-nancy-raygun/ http://www.philliphaydon.com/2013/01/introducing-raygun-and-... It's definitely a competitive market to be in, and their take on it is only just begun, but based on their support over the years, and support with Raygun, I have no doubt the product will be even more amazing than it is now. Also, WinRT support is GREAT! Picked up a few error in my Windows Store App!