I've been using BuyVM for about a year now, and I've had several instances of downtime, including one for half a day, and one due to hardware failure where I lo

I've been using BuyVM for about a year now, and I've had several instances of downtime, including one for half a day, and one due to hardware failure where I lost my data. Also, their support wasn't all that responsive when the server was down. I'm considering switching to DigitalOcean just for the backups. Are these included in the cost?