It really depends on the problem. The canned text exists because certain issues are so common that they can be resolved with a pre-written response. That's typi

It really depends on the problem. The canned text exists because certain issues are so common that they can be resolved with a pre-written response. That's typically the first thing the staff lean on when they see a contact from a customer. The bigger problem is that customer service is a McJob, and pays like one, and the staff only deliver service on par with the salary they're given. Generally the people serving you could be getting paid multiples of their current salary if they could find a pizza delivery gig (no joke, pizza delivery can pay up to $30 an hour counting tips).