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A lot of responses here seem to say that support for cheap/free phones is not profitable. That's not a good excuse. Amazon doesn't really make much money on the
by recoiledsnake 14y ago
A lot of responses here seem to say that support for cheap/free phones is not profitable. That's not a good excuse. Amazon doesn't really make much money on the Kindle hardware, but the support is amazing.
That raises the question, why didn't Google just let the factories ship to Amazon and let Amazon handle sales and customer service(related to shipping, not technical)? I guess the Play Store was an attempt at branding similar to Apple store, but the customer experience seems to be damaging the brand.
- wmf 14y agoAmazon has to mark up products over wholesale to cover the cost of things like... the customer support that they actually provide. In the Play store Google can sell the Nexus at wholesale to make it look cheaper.
- bencxr 14y agoThe question is, if Google sold the Nexus (say, $329 from $299) with a slight markup to raise their support, would you still buy it?
- deleted 14y ago[deleted]