Different people are looking for different answers, and a non-technical person rarely wants a detailed technical answer. "Will I be able to do X?" "No, becaus

Different people are looking for different answers, and a non-technical person rarely wants a detailed technical answer. "Will I be able to do X?" "No, because that's technically impossible." or "No, our product doesn't support that feature yet." or "Well, you could, but it's not a documented feature, and you risk losing everything you did during next upgrade." or "Yes, but it will take several more months of development and associated cost." Generally, the asker will be satisfied at this point, because now they understand enough of the problem to make an informed decision.