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Oh my bad...sadly all this seems very "typical" of Google support ... something didn't go right? Visit a forum. Ok ... 2nd idea ... charge-back the order on yo

Oh my bad...sadly all this seems very "typical" of Google support ... something didn't go right? Visit a forum. Ok ... 2nd idea ... charge-back the order on your credit card with the already. Claim fraud whatever...at least you'll have your money.

d2vid 14y ago
You're totally right, I thought about ordering a second set of phones and then initiating a chargeback if the first set didn't arrive/weren't resent. If there had been absolutely no support from Google, that's what I would have done. But they claimed to be making progress in helping me. Fool me 32 times, shame on me.
xentronium 14y ago
> Ok ... 2nd idea ... charge-back the order on your credit card with the already. Claim fraud whatever...at least you'll have your money. I don't know about you, but perspective of losing all my gmail over chargeback is very scary to me. And I'm not sure I am safe from google just pulling a switch from my email.
- fusiongyro 14y ago
  Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day. That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking?
  - xentronium 14y ago
    > That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking? Why would it? That could be an automated response to chargeback — block all the services for that person. Just in case. > Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day. You are right, of course, but gmail brings a lot of value to me. I know that I should take a day off and get my own domain, set up regular backup from gmail and change accounts on various services to new domain, though.
    - fusiongyro 14y ago
      I think a policy of intentionally fucking over your users would get a lot of bad press. You can't hold people hostage.

d2vid 14y ago

You're totally right, I thought about ordering a second set of phones and then initiating a chargeback if the first set didn't arrive/weren't resent. If there had been absolutely no support from Google, that's what I would have done. But they claimed to be making progress in helping me. Fool me 32 times, shame on me.

xentronium 14y ago

> Ok ... 2nd idea ... charge-back the order on your credit card with the already. Claim fraud whatever...at least you'll have your money. I don't know about you, but perspective of losing all my gmail over chargeback is very scary to me. And I'm not sure I am safe from google just pulling a switch from my email.

fusiongyro 14y ago
Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day. That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking?
- xentronium 14y ago
  > That said, it would be ridiculous for them to do that. Wouldn't that imply that they can perceive problems and act on them--a faculty this story illustrates they are profoundly lacking? Why would it? That could be an automated response to chargeback — block all the services for that person. Just in case. > Are you going to keep hosting your email with a company you trust so little you actually think they would disconnect you from their free service over a chargeback on a product they actually failed to provide? I get more and more glad I'm not a prisoner to their "free" services every day. You are right, of course, but gmail brings a lot of value to me. I know that I should take a day off and get my own domain, set up regular backup from gmail and change accounts on various services to new domain, though.
  - fusiongyro 14y ago
    I think a policy of intentionally fucking over your users would get a lot of bad press. You can't hold people hostage.