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What's your affiliation with Request Tracker?
by epochwolf 14y ago
What's your affiliation with Request Tracker?
- Terretta 14y agoI believe I just shared that. Our company's used RT since 2003. Over the years we have also tried ZenDesk, Tender Support, etc. They have their place. For example, I like Tender Support for adding help to a small end user facing SAS web site. But RT can provide automatically structured metadata for extraordinary volumes of internal, client facing, and end user facing email. If you email some company's support address, and get an email with something like "[company #12345] Your original subject" in the reply, and you can simply reply to that without quoting the original and without any "paste your reply between these lines" nonsense, there's a decent chance they're using RT. I see Kayak, Yelp, and DynDNS on this list: http://bestpractical.com/rt/who.html http://bestpractical.com/rt/who.html Like those, Stripe likely has enough volume to warrant looking into it.
- epochwolf 14y agoI was just curious because your post made me wonder if you had something to benefit by promoting them. No harm intended. :)