Copy and pasting the same snippet of generic polite text is excusable, but what can possibly explain the lack of context? Surely you'd only need to glance at th

Copy and pasting the same snippet of generic polite text is excusable, but what can possibly explain the lack of context? Surely you'd only need to glance at the past activity on the ticket (ie, your own emails that you just sent a couple days ago) to avoid giving the same stupid, useless response. It's either a poorly-programmed robot, or a human acting very much like one.