Couldn't agree more. > "It’s not that the customer is “stupid,” nor that given enough time, training, and explanation, couldn’t eventually understand it all fu

Couldn't agree more. > "It’s not that the customer is “stupid,” nor that given enough time, training, and explanation, couldn’t eventually understand it all fully. But sometimes the customer just has to trust the vendor." If the vendor cant explain a problem / solution, i would have a lot of trouble trusting that they have a true grasp of the actual problem.