Ask HN: Email + FAQ + Manual + FAQ + Bugs?

Right now, I use a hodgepodge of services for user support. Can I replace all or most of this with a good SaaS solution? * Google Group for public support group * respond to private emails and Olark chats * advise people to post feature ideas on UserVoice * track bug reports in a Google Spreadsheet * wiki for user manual, which gets formatted for web and mobile, and an generate a PDF The issues with my system are: * the user support process should drive the wiki updates more * too many moving parts, fragmented support venues * Google Groups seems lame * UserVoice ideas separate from bug-tracking * don't like telling users in email to post to UserVoice