5 ms·

Do you have any examples of Dreamhost's competitors offering > 14 day retention of data for cancelled accounts?

• thaumaturgy 18y ago
  No, and I'm not about to go digging around to find one, because: 1, I have better things to do and I've already said my piece and spent enough time on this; 2, I don't think it's sensible to make business decisions based on whether or not your competitors do a particular thing. By that metric, Amazon doesn't need to provide awesome customer service because their competitors don't either. (See also Guy Kawasaki's Rules for Revolutionaries.)
  • minsight 18y ago
    So, awesome customer service is the goal. And awesome is defined as not 14 days, but 30 days. Wouldn't it be even more awesome at 90 or 365 or 1000? These organizations have to draw the line somewhere. You've drawn yours quite forcefully at 30. It's interesting that you expect so much more than any company (that we can think of) delivers, and insist that you won't deal with Dreamhost until they hit this metric. I'd love to know who you host with, or if you don't, then who you might eventually find that "fits the bill" for you.