You could also provide all the source to your program to your customers, so they could see and modify it. With this, every customer who has the time and inclina

You could also provide all the source to your program to your customers, so they could see and modify it. With this, every customer who has the time and inclination to report and help with the resolution of a problem is like a new pair of eyes looking for bugs. It could be said that with enough pairs of eyes, all bugs seem eye-poppingly obvious. I think we should call this model open-soars, because it lets your software soar in the open sky above the competition.