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Since we find unintended consequences interesting, I'll suggest that Fizzbin (which is a Trekkie reference, natch) will not work as Scott suggests. Tech suppor
by raganwald 18y ago
Since we find unintended consequences interesting, I'll suggest that Fizzbin (which is a Trekkie reference, natch) will not work as Scott suggests.
Tech support workers are crowded into cubicle farms and pressured to process as many tickets per hour as possible, with managers applying brutal metrics and quotas to them. Their incentive is to get off the phone quickly.
A nerd on the other end of the phone will be perceived as a demanding, chatty customer who will not go along meekly with whatever the tech suggests, but who will instead challenge every suggestion and insist on complicated and time-consuming investigations.
Therefore, I predict that the moment you utter the code word, the tech will get you off the phone by any means necessary, including blatant lies or accidentally hanging up on you in the hope that when you call back you will torture another tech.
- thaumaturgy 18y agoI'd guess that to only be true if the tech isn't also a nerd. Nerd-to-nerd communications usually run at full duplex with compression on.