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Have you tried?: How to Unlock a PayPal Account http://www.ehow.com/how_7657756_unlock-paypal-account.html http://www.ehow.com/how_7657756_unlock-paypal-account.html via @eHow Also, other comments have stated that if the lock msg. came via email it could be a phishing scam. Try to avoid supplying personal info if looks like a suspicious email. More: http://en.wikipedia.org/wiki/PayPal#Criticism http://en.wikipedia.org/wiki/PayPal#Criticism