I meant in the dispute, after it's escalated to a claim. If someone disputes one of your payments, they're asked whether it was for an eBay good, a non-eBay goo

I meant in the dispute, after it's escalated to a claim. If someone disputes one of your payments, they're asked whether it was for an eBay good, a non-eBay good, a service or a gift, IIRC. If they tell PayPal it's for a good even though it's actually your LSAT prep service, PayPal asks you to either provide a tracking number of a shipment, other evidence of shipment, or to accept liability and refund. Since there's no good place to write that the dispute was miscategorized, I click on the option to provide a tracking number for the shipment, and write "SERVICE/NON-TANGIBLE" in the box. Sometimes it works, the PayPal rep that reviews the case recategorizes it and the buyer doesn't win because there's no Buyer Protection Policy for services.