The main goal I have is to be able to figure out what it is that triggers the most ire. People will always complain, but something like this will let the MBTA p

The main goal I have is to be able to figure out what it is that triggers the most ire. People will always complain, but something like this will let the MBTA prioritize appropriately, not just based on what a committee decides is most important. Re:the tube: The older a system is the more complaints. The london underground is the oldest system in the world, and one of the reasons for traffic is the tiny horrible tunnels that they are constantly trying to prevent from caving in. The MBTA is America's oldest system, though it isn't really plagued by antiquated anything anymore.