Yes, it is very frustrating indeed; specially if I can't fix the problem myself. My favourite situation is when I submit a bug with all the information I can g

Yes, it is very frustrating indeed; specially if I can't fix the problem myself. My favourite situation is when I submit a bug with all the information I can gather and after a year (or even more) a developer updates the ticket asking if I can still reproduce the problem. Most of the time I can't because I moved on and I'm using a different software, upgraded version, or simply I don't care any more. To be honest, I almost prefer the bug is automatically closed because it won't be fixed (no activity for some time, Fedora EOL, etc). At least the bot closing tickets can't care more :) But it's not always like that. I've been submitting bug reports for 10+ years, and sometimes you get a fix in hours or days. Your success may vary :) I've found that very popular projects (ie. Ubuntu, Fedora, or GNOME), with a large user base are suffering of "bugtracker bankruptcy": too many tickets to be handled properly. I don't know the reason for that, but I suspect it could be related to automated bug reporting used by distributions plus the increase of "consumer users" and not "producer users". If the distributor/upstream relationship is not working (ie. distro packages version X, upstream is already working on X+1 and lacks of manpower to maintain X), then after some months you get a mail from a bot :) </rant> Anyway, if you think about it... that's a good way of experiencing OSS: adopt an unmaintained project!