The consensus seems to be that this strategy backfires: often the most cheapskate customers are also the most demanding when it comes to support. The only real

The consensus seems to be that this strategy backfires: often the most cheapskate customers are also the most demanding when it comes to support. The only real way to reduce your support burden is to make your money from fewer customers, which means raising prices (whether by a flat increase or by charging for support - the latter works well in some markets where you can release the code for free and make support the thing you charge for).