It's a pattern I've run into recently with Google products: I see unexpected behavior (Voice repeatedly fails to send SMS, Android fails to accept default actio

It's a pattern I've run into recently with Google products: I see unexpected behavior (Voice repeatedly fails to send SMS, Android fails to accept default action settings, Gmail hosts a 'mixed content' vulnerability...). I run through a short help questionnaire from Google to rule out the most common issues, it eventually recommends the Google Support Forums. I search there for others with the same problem, I find them or not, no one has a solution. I post my issue and ask for feedback, never see any response. I just chalked it up to the "support is expensive so we don't do any" model. I worry that the way Google handles support is spreading to other companies faster than the way Google handles algorithms or stripped down interfaces.