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Except friction is exactly what he's talking about. What's wrong with email (besides spam)? Many high profile OSS projects have had email+web bug reporting+trac

Except friction is exactly what he's talking about. What's wrong with email (besides spam)? Many high profile OSS projects have had email+web bug reporting+tracking systems for ages. No, twitter is not acceptable, and neither is Facebook (nor is web only for that matter). Often times the builtin automatic crash reporter (or OSS bug report tools) will simply send an email or do a POST or PUT to a web server. Github, while nice, isn't exactly a bug reporting tool either. It's more a "if you have a patch (whether feature request or bugfix), post it and I'll decide whether or not to integrate it." I like how it encourages people to hack on source (just clone, hack, and send a pull request!), but, much as I hate to say it, that doesn't work for everyone. Especially in the case of JWZ. While it would be fantastic to have him contributing patches, he just doesn't have the time (and chooses not) to do that anymore. The thing about JWZ is, caustic though he may be, he's very often right, and extremely insightful, not a clueless newb. If he files a bug report on a project, it would well behoove the maintainers to take notice.

joshuacc 14y ago
I'm not sure why you think Github Issues isn't a bug reporting system. From what I have seen, that's its main purpose. Sure, you can do a pull request instead, but most of the time people just report issues to the maintainers without providing a fix.
tomjen3 14y ago
You really don't want a list of what is wrong with email. I agree that facebook seems a little silly to use for something like that, but if the author is young then that may be his primary (or only) contact with the world that he regulary checks. As for web-only? That would be the way I would go, if I had to -- very little spam issue and you can put a captcha on it if it becomes a problem. But honestly you sound like an whiny complainer in that comment -- people have given you some very useful software for free, do they also owe you a bug reporting tool of your choice? Git-hub is awesome in that regard, because it enforces 'put-up or shut up', you have to provide a patch if you want to get the issue fixed.
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joshuacc 14y ago

I'm not sure why you think Github Issues isn't a bug reporting system. From what I have seen, that's its main purpose. Sure, you can do a pull request instead, but most of the time people just report issues to the maintainers without providing a fix.

tomjen3 14y ago

You really don't want a list of what is wrong with email. I agree that facebook seems a little silly to use for something like that, but if the author is young then that may be his primary (or only) contact with the world that he regulary checks. As for web-only? That would be the way I would go, if I had to -- very little spam issue and you can put a captcha on it if it becomes a problem. But honestly you sound like an whiny complainer in that comment -- people have given you some very useful software for free, do they also owe you a bug reporting tool of your choice? Git-hub is awesome in that regard, because it enforces 'put-up or shut up', you have to provide a patch if you want to get the issue fixed.

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