What if further frustrating is that with today's computer/data systems, it would be easy to correlate appeals with equipment service and train schedule data, an

What if further frustrating is that with today's computer/data systems, it would be easy to correlate appeals with equipment service and train schedule data, and to make reasonable allowances. (Although there would have to be enough policy and procedure to mitigate arbitrariness and bias.) The ticketing machine was broken, and you appeal your fine? It should take an administrative employee a minute or two to resolve this. And, reasonable preference should go to believing the customer. Not only is it good public relations, it's a good incentive to maintain equipment and to properly manage schedules and capacity. For example, as the business, you are worried about people seeing a broken machine and deciding that they can ride for free? Well, that's a good incentive for you to fix the machine. Good businesses don't take advantage of their customers with crap services and unfair fines, just as they expect their customers not to take undue advantage of them. The nature of a civilized society. Something having more than a bit of appeal in Switzerland (so I understand).