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New Relic has the most aggressive sales staff I've seen after CDN providers. With their absurdly high prices, I'm surprised they need any funding.

milos_cohagen 14y ago
i agree.. they sent me so many follow up emails i had to unsubscribe. i can't understand how a supposedly modern software service would not understand what is appropriate email frequency. turned me off totally.
- dnsauve 14y ago
  Count me in as another lost customer. They were even calling me to try and upsell their service to the point where I started avoiding their calls. The whole thing just felt so high pressure, spammy that I'd rather not deal with them anymore.
  - 36coldrush 14y ago
    Ugh... as a marketing guy trying to build an awesome, lasting brand, I hate these comments. We talk about it a lot internally and do a lot of coaching to make sure we're not too aggressive. It is a balance though - growth and aspirational goals to be a meaningful long-term business coupled with wanting to be a healthy participant in our community... Sounds like on occasion we've failed.. Please know we're listening to feedback like this - it doesn't mean we're going to stop contacting people who use our product, but it does mean we care, and will work to REFINE our commercial tactics. patrick@newrelic.com VP, Marketing New Relic
cmer 14y ago
Oh yeah, I got so annoyed with them. They sent me an email saying that they were able to offer reduced rates. I decided to follow up and they offered $80/mo which was still expensive but less than the ticket price. I said I'd subscribe at that price but had to wait because we were having an issue with their gem when used with Turbolinks. Regardless, they switched my account to the paid plan right away. I then got at least one email a day asking me to put in my credit card number, despite the issue with Turbolinks. They were so damn annoying trying to get my credit card number that I told them to forget it, to revert my account back to the free plan and that I'll revisit once they fixed the issue and we had more time to deal with it. That's when the had the audacity to say that I needed to pay a 3 month penalty since I was canceling a yearly agreement. Something I never agreed to in the first place. They didn't charge me the penalty in the end but just mentioning it was ridiculous. I totally lost faith in that company. The product is good to great, but their pushy sales tactics are borderline disgusting.

milos_cohagen 14y ago

i agree.. they sent me so many follow up emails i had to unsubscribe. i can't understand how a supposedly modern software service would not understand what is appropriate email frequency. turned me off totally.

dnsauve 14y ago
Count me in as another lost customer. They were even calling me to try and upsell their service to the point where I started avoiding their calls. The whole thing just felt so high pressure, spammy that I'd rather not deal with them anymore.
- 36coldrush 14y ago
  Ugh... as a marketing guy trying to build an awesome, lasting brand, I hate these comments. We talk about it a lot internally and do a lot of coaching to make sure we're not too aggressive. It is a balance though - growth and aspirational goals to be a meaningful long-term business coupled with wanting to be a healthy participant in our community... Sounds like on occasion we've failed.. Please know we're listening to feedback like this - it doesn't mean we're going to stop contacting people who use our product, but it does mean we care, and will work to REFINE our commercial tactics. patrick@newrelic.com VP, Marketing New Relic

cmer 14y ago

Oh yeah, I got so annoyed with them. They sent me an email saying that they were able to offer reduced rates. I decided to follow up and they offered $80/mo which was still expensive but less than the ticket price. I said I'd subscribe at that price but had to wait because we were having an issue with their gem when used with Turbolinks. Regardless, they switched my account to the paid plan right away. I then got at least one email a day asking me to put in my credit card number, despite the issue with Turbolinks. They were so damn annoying trying to get my credit card number that I told them to forget it, to revert my account back to the free plan and that I'll revisit once they fixed the issue and we had more time to deal with it. That's when the had the audacity to say that I needed to pay a 3 month penalty since I was canceling a yearly agreement. Something I never agreed to in the first place. They didn't charge me the penalty in the end but just mentioning it was ridiculous. I totally lost faith in that company. The product is good to great, but their pushy sales tactics are borderline disgusting.