Do offices actually have anything you could really call "training" for this sort of thing? The way I see it working is they come into the office one day, an IT

Do offices actually have anything you could really call "training" for this sort of thing? The way I see it working is they come into the office one day, an IT guy swaps out their computer, and they flounder for a few days. One person figures out a few things and they become a crutch for everyone else a few more days until everyone has the new sequences of keys/buttons memorized (as that seems to be the common way of using computers). That's how the Office/Ribbon rollout seems to have worked anyway. You lose productivity, which can be converted into dollars in the case of a business (not so easy with a non-profit generating government I think), but that's about it.