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Registrar here. In other words competitor to Godaddy. Not enough info in this story to call out godaddy on this. Sounds as if the domain was deleted and went
by larrys 14y ago
Registrar here. In other words competitor to Godaddy.
Not enough info in this story to call out godaddy on this.
Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't expired. Very hard to believe that godaddy would delete a domain unless explicitly told to do so. Hard to believe that a system that manages so many millions of domains did that either.
Generally Godaddy's TOS should spell out exactly when they delete a domain that hasn't been paid for. Usually there is almost always a grace period.
Regardless of what is being related here I wouldn't say from reading there is any reason godaddy decided to delete the domains if they weren't already passed expiration.
I think what happened here is a story is being related based on talking to someone at godaddy that doesn't understand what is going on with their deletion process. (That's the crime here a bad CSR is the story). That we do run into plenty.
- azifali 14y agoI paid to renew the domain $29.00 since it was a .co domain. GoDaddy deleted the domain AFTER the renewal was done, simply because I removed the credit card information from them so that I can manually renew the credit card. Also - the $29 was charged, domain was renewed..and then cancelled 2 days later without permission. Sounds weird..more coming up. Godaddy didn't really refund but kept the money even after I supposedly have cancelled all the domains in their account..
- robert-wallis 14y agoWhat about the security angle? The registrar should log these transactions with the IP address and probably the UA string so they can tell the customer what computer they were using when they did it. And if it wasn't them, then investigate how their password was stolen or security was breached. Does your registrar log information like this?
- azifali 14y agoGoDaddy is apparently too big to do this OR they don't have access to this data readily.
- piggity 14y agoI could believe this - once you have load balancers, multiple proxies and different servers all over the place - getting the IP address of a request can become difficult. If there's no business driver in making that happen, then it quickly falls by the wayside and you are left without the "luxury" of that information being available in a readily accessible form (i.e. suitable for a CSR). You can argue that that isn't acceptable of course.
- larrys 14y agoOf course we log it and I'm sure godaddy does also. The CSR dealt with simply didn't have access to the info.
- Spoom 14y agoI used to use GoDaddy until they charged me $25 simply because my WHOIS info was inaccurate. They could have emailed me to update it, but instead charged me the fee and THEN told me if I didn't fix it, they would cancel my domains. I immediately transferred all of my domains to Gandi. I bet they would have tried to upsell me on private WHOIS service as well, even though Gandi offers it for free...