Personally I think 24x7 support for something that is not "Mission Critical" is overkill. Unless you are a hosting company, Point of Sale, or payment processor,

Personally I think 24x7 support for something that is not "Mission Critical" is overkill. Unless you are a hosting company, Point of Sale, or payment processor, I think 24x7 support is a lot to ask. How many times have you got a support request over a weekend or at midnight that "had" to be answered immediately and could not wait until the morning. I think on holidays and weekends it would be nice if someone just checked the support Q for any emergencies and let the rest wait until the next business day. Most businesses are not 24x7 and I would not expect a support request for a game sent on Saturday to be answered that day. [edit] Also good practice to not do any code deploys on Fridays or day before a holdiay