Well, the game is highly competitive on a daily basis, so players would get mad. I also run public Facebook pages for these games, and if I do not answer some s

Well, the game is highly competitive on a daily basis, so players would get mad. I also run public Facebook pages for these games, and if I do not answer some stuff for hours, mayhem happens. It is not in English, otherwise I would given links to see for yourself. I also believe that prompt support and solving customers problems within a short period of time would mean a lot to users. If you are in a middle of highly addictive game and you get stuck because of our error, you might cool down and not be in the same mood to play it next time.