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I guess I'm confused why you need 24x7 support for a "social game". What would happen if it took 48 hours to respond? Very few companies that I deal with respon

• babuskov 14y ago
  Well, the game is highly competitive on a daily basis, so players would get mad. I also run public Facebook pages for these games, and if I do not answer some stuff for hours, mayhem happens. It is not in English, otherwise I would given links to see for yourself. I also believe that prompt support and solving customers problems within a short period of time would mean a lot to users. If you are in a middle of highly addictive game and you get stuck because of our error, you might cool down and not be in the same mood to play it next time.