4 ms·
I have had no problem with the quality of HP machines. But, their support is horrible. I purchased a computer in late 2010 and in 2012 when Windows 8 came out
by madoublet 14y ago
I have had no problem with the quality of HP machines. But, their support is horrible. I purchased a computer in late 2010 and in 2012 when Windows 8 came out, I could not upgrade it because they did not offer drivers for it. Their official policy (http://www8.hp.com/us/en/ad/windows-8/about-upgrading.html http://www8.hp.com/us/en/ad/windows-8/about-upgrading.html) is to only provide drivers for computers purchased after October 2011. A one year support window for products is completely unacceptable in my eyes.
- meaty 14y agoContrary to this, I'm still getting driver updates for my 2007 ThinkPad T61.
- sspiff 14y agoI've bought many laptops, and regretted it every time I didn't buy a ThinkPad. That's not to say the others are bad. It's just that ThinkPads are in a class of their own.
- UnoriginalGuy 14y agoJust install the Vista/Windows 7 drivers. The majority of them will work without issue.
- meaty 14y agoThat is true apart from Intel Graphics.
- UnoriginalGuy 14y agoRight, but those are supplied by Intel, not HP...
- meaty 14y agoHP doesn't write or supply any drivers - they are all 3rd party packages rewrapped by HP.
- sspiff 14y agoI can't give you any experience on that front, since I mostly use Linux.
- dman 14y agoHeres a tip if you want to buy hp - buy their enterprise class hardware (probook / elitebook). The support on those is very good.
- mikeevans 14y agoI'd say the same about Dell.
- meaty 14y agoBollocks - they are just as shit with respect to support.
- dman 14y agoNot in my experience - I have had spare parts overnighted to me on two occasions. Theres a 24/7 online chat which has had surprisingly good people that have been able to fix issues.
- kunai 14y ago"I miss the days when men were men and wrote their own device drivers." -- Linus Torvalds Enough of that. Because Windows 8 uses the same kernel as Windows 7 (and Vista) with a minor .x upgrade, you should just use the 7 drivers, as they'll most likely work. Anyway, I don't understand why you would want to "upgrade" to W8 anyway. It's not good at all unless you have a touchscreen, and the performance gains are very minimal. Just stick with 7, trust me, you'll be happier.
- meaty 14y agoThat doesn't work for graphics drivers as there is a different driver model for Windows 8 than Windows 7.