3 ms·
HP warranties and support are just as bad for corporate customers. It's easier to just buy parts from Misco and fix it yourself most of the time. That goes for
by meaty 14y ago
HP warranties and support are just as bad for corporate customers. It's easier to just buy parts from Misco and fix it yourself most of the time. That goes for everything from desktops to high end servers. Sony service stinks as well.
Lenovo have been ok for corporate support from experience - they bend over backwards for us although we occasionally get a bad rep which needs threatening a bit :)
As for HP's other products, their calculators are a bit crappy (made by chinese outfit Kinpo), their printers are shit I agree and their best line of kit (test gear), they spun off to Agilent so the HP brand wouldn't take them down.
- sspiff 14y agoI've only had one ThinkPad break, and I had it for less than a year at the time. Three weeks before the laptop turned 1 year old, I called Lenovo, and was redirected to an Irish support guy who had limited knowledge of my native language. After trying to make clear what was wrong with the machine, he told me my warranty had already expired (though my invoice was dated less than a year before that, and the EU requires consumer electronics to come with a minimum of 2 years of warranty). The issue was never resolved, and I performed the needed repairs myself.
- meaty 14y agoWe've had similar issues. You usually just threaten to "come to fucking <insert country> and burn the support center down" and they will escalate it to the right people and it will get resolved. Fine example: Sony just replaced my spare TV which was 2 years out of warranty. As for my ThinkPad, I bought two. If this one fails, I will just get the other one out and use it whilst repairing this with bits from eBay for not much money at all.