You mean one of the least confrontational bulwarks. They do have a point that email does afford a bit of anonymity (I think the operative word should be "buffe

You mean one of the least confrontational bulwarks. They do have a point that email does afford a bit of anonymity (I think the operative word should be "buffer" though), but in terms of spam, the walled gardens are still a little behind in that aspect. I'm not sure their approach is really any better. If anything Skype may be a more appropriate substitute. During my time as a CS agent, I found that people are less likely to be an ass when they're faced with a human being than a script-reading voice.