If she hadn't been fired, this whole thing would have been one obscure post on reddit and an outraged customer - this kind of thing happens all the time. If th

If she hadn't been fired, this whole thing would have been one obscure post on reddit and an outraged customer - this kind of thing happens all the time. If there's any lesson for would-be entrepreneurs, it's about how to handle public opinion. At this stage it really doesn't matter who was right and who was wrong (it seems clear to me both parties played a part), but Applebee's handling of this whole mess has been a study of what not to do.