Pro tip: If you legitimately fail at reasonably resolving an issue like the OP, try filing a Better Business Bureau complaint. You'd be surprised. I filed one a

Pro tip: If you legitimately fail at reasonably resolving an issue like the OP, try filing a Better Business Bureau complaint. You'd be surprised. I filed one against Verizon last month and got a call a week later from their "executive team" offering me exactly what their support agents said was "impossible, against policy and regulation". Got a $550 account credit :)