4 ms·
I've had this happen to me. I agree it's presumptuous and toeing the line but just so you know I've always been able call them and have the data plan turned off
by acak 14y ago
I've had this happen to me. I agree it's presumptuous and toeing the line but just so you know I've always been able call them and have the data plan turned off for good on that line.
One of the arguments I make with them is that if I have kids on my family plan who go off to school and pop their feature phone SIM card into their friends smartphone, I can't be expected to deal with that headache - and if AT&T isn't going to recognize that the person who pays the bill should have the final say in the matter, and they don't offer basic parental controls, I'll take my business elsewhere.
It's worked at least three times on three different lines off the top of my head.
- joelrunyon 14y agoI spent about 60 minutes on the phone with them today and they didn't back down (they'll take it off if I use a dumb phone, but they'll still charge me for this month). I'll try your line of thought. Thanks.
- fairramone 14y agoJust hang up and dial back. Do this a few times and you'll find an agent who can help. I imagine this auto plan thing is to avoid massive per minute charges they would normally charge
- Harkins 14y agoChargeback. Your credit card company takes a dim view of people who try to bill you for things you haven't ordered.
- chris_wot 14y agoBe careful about that. If you chargeback and the large company fights back, you could be in a world of pain with the phone company AND the credit card company!
- rapala 14y agoHave you red your original contract? Is this something covered in it?