I think TWC needs to double down on providing good, affordable service in areas where they still have a monopoly instead of doing these panic offers every time

I think TWC needs to double down on providing good, affordable service in areas where they still have a monopoly instead of doing these panic offers every time a new player moves into town. When they do that, it's much more obvious to the customer they've been being way over charged for years. FiOS is sparsely available in my area and I move around this area a lot, sometimes FiOS is available, some times not. If you're lucky enough to have the competition in your area, TWC will give you massive discounts if you tell a rep you're switching. I never take the offer, I'd rather take my business elsewhere just to loosen the stranglehold they have on the area.