I think we also learned that he has only ever had to work at convincing existing bb users that the new version is worth upgrading to. He knows nothing about the

I think we also learned that he has only ever had to work at convincing existing bb users that the new version is worth upgrading to. He knows nothing about the technical features which is fine because he only ever interacts with high level people in enterprise businesses who don't care about technical features. I've started to think that bb management views the company like the IBM of the mobile phone world, an old and venerable company driven by great engineering that doesn't need to be greatly concerned with what its competitors are doing. Them having deeply internalized this kind of view of company is the only reason I can think of that their apparent arrogance and misunderstanding of their place in the world makes sense.