This is undoubtedly true. For complex documents, and those specifically for print publication, MSOffice is light years ahead of GDocs, and probably always will

This is undoubtedly true. For complex documents, and those specifically for print publication, MSOffice is light years ahead of GDocs, and probably always will be. However, my feeling is that this is a relatively small proportion of the MSOffice market (I'd love to see figures on how many word docs have embedded spreadsheets in, for example). For straightforward business docs, GDocs is almost as good, and has a couple of absolutely killer features. Firstly, collaborative real-time editing (e.g. during a conf call) is fantastic. Secondly, and most importantly, no files to copy, backup, lose, mis-version, etc - just an URL. This is a totally killer feature: once non-techies grok that they never have to mess around with files, just point their browser at an URL, they (IME) love it, and don't want to go back.