Some of the big ticket tracking solutions are even worse. For example in the past I have used stuff from "Peregrine systems" (now owned by HP) that was so bad t

Some of the big ticket tracking solutions are even worse. For example in the past I have used stuff from "Peregrine systems" (now owned by HP) that was so bad that actual ticket tracking was done via shared .xls files and we dedicated a team member each day to putting the data into Peregrine. That VCS system sounds a lot like just plain CVS (though perhaps under a different name), I remember checkouts under CVS taking an age.