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How Office Depot browbeats clerks into pushing service plans
- ShabbyDoo 18y agoIf you want A but incent B, you get B. I'm not so bothered by Office Depot pushing service plans, but the link in the article revealed an interesting case of incentives gone awry. Since salespeople were measured based on the percentage of laptop sales coupled with high-margin add-on services, it was in the employee's best interest NOT to sell a laptop if the customer wasn't going to buy accessories. Thus, the laptop magically was out-of-stock.